Customer Quality Management Engineer

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 33,000 - 60,000; Full time

Job summary

ams OSRAM in Penang is seeking a Customer Quality Management representative in Back End production for intelligent multi-chip modules. You will coordinate customer visits, manage RMA processes and prepare qualification reports.

You will support global CQMs and liaise with process and failure analysis experts in Germany and Malaysia, ensuring compliance and continuous quality improvement in a fast-paced electronics manufacturing environment.

Responsibilities

• Coordinate and lead customer visits and audits.
• Review and optimize the return process for devices (RMA) and perform non-destructive failure analysis.
• Compile documentation and customer-specific records (qualification reports, reports, qual packages).
• Provide QM topic support and respond to customer inquiries about LED lifetimes and qualification.
• Manage PCN documentation and coordinate customer responses for changes.
• Support global CQMs as Voice of the Customer for production process changes.

Job description

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Information at a Glance Job ID: 24233 Posting Start Date: 9/8/26 Job Family: Quality Career Level: Early Professional (1-3 years) Company: OSRAM OS Penang Schedules: Full Time Work Model: On-Site Job Shift: Flex time Regular/Temporary: Regular Department: OS Customer Quality Illumination

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates.