Customer Quality Management Engineer

Osram (Malaysia) Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

ams OSRAM is a global leader in innovative light and sensor solutions. This role supports Customer Quality Management in Back End production for intelligent multi-chip modules, coordinating audits and driving improvements across global teams.

The position involves handling complaints, RMA processes, and documentation for qualification reports and customer records, while collaborating with life cycle management to drive quality across projects.

Qualifications

• Experience in quality management in electronics manufacturing.
• Familiarity with customer complaints, returns, and RMA processes.
• Knowledge of audits and customer visits.

Responsibilities

• Represent Customer Quality Management in Back End production for intelligent multi-chip modules.
• Coordinate and lead customer visits and audits (Local Audit Support).
• Review and optimize the return process for devices; perform second non-destructive failure analysis; coordinate steps with process and Failure Analysis teams in Germany and Malaysia.
• Prepare documentation and customer-specific records (qualification reports, customer reports, qual packages).
• Provide QM topic support to customers; address life time, qualification, and customer questionnaires.
• Manage PCN documentation and customer information packages; coordinate responses for changes.
• Support global CQMs as Voice of the Customer for production process changes.

Job description

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

The ams OSRAM Group is a global leader in innovative light and sensor solutions.

With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries.

“Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends.

About ams OSRAM

The ams OSRAM Group is a global leader in innovative light and sensor solutions.

With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries.

“Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends.