Customer Quality Engineer - Back-End MCMs & Audits

Osram (Malaysia) Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

ams OSRAM is a global leader in innovative light and sensor solutions. This role supports Customer Quality Management in Back End production for intelligent multi-chip modules, coordinating audits and driving improvements across global teams.

The position involves handling complaints, RMA processes, and documentation for qualification reports and customer records, while collaborating with life cycle management to drive quality across projects.

Qualifications

• Experience in quality management in electronics manufacturing.
• Familiarity with customer complaints, returns, and RMA processes.
• Knowledge of audits and customer visits.

Responsibilities

• Represent Customer Quality Management in Back End production for intelligent multi-chip modules.
• Coordinate and lead customer visits and audits (Local Audit Support).
• Review and optimize the return process for devices; perform second non-destructive failure analysis; coordinate steps with process and Failure Analysis teams in Germany and Malaysia.
• Prepare documentation and customer-specific records (qualification reports, customer reports, qual packages).
• Provide QM topic support to customers; address life time, qualification, and customer questionnaires.
• Manage PCN documentation and customer information packages; coordinate responses for changes.
• Support global CQMs as Voice of the Customer for production process changes.

Job description

ams OSRAM is a global leader in innovative light and sensor solutions. This role supports Customer Quality Management in Back End production for intelligent multi-chip modules, coordinating audits and driving improvements across global teams.

The position involves handling complaints, RMA processes, and documentation for qualification reports and customer records, while collaborating with life cycle management to drive quality across projects.