Customer Quality Lead: 8D & RCA Specialist

ETI (M) SDN. BHD.; Seberang Perai; On-site; MYR 80,000 - 120,000; Full time

Job summary

ETI (M) SDN. BHD. is seeking a Quality Assurance professional to manage customer quality concerns and lead root cause analysis. You will monitor KPIs, coordinate containment and corrective actions, and support ISO 9001/IATF 16949 compliance.

The role includes overseeing audits, driving continuous improvement, and preparing QC documentation. Mandarin skills are preferred and some travel may be required.

Qualifications

• Diploma or Degree in Mechanical, Material, Industrial or Mechatronics Engineering.
• Minimum 3–5 years experience in mechanical or mechatronics manufacturing Quality Assurance for Executive or Senior Executive.
• Familiar with CNC-Turning and Milling, Cold Heading, Stamping, Screw and Die-Cut process.
• Communication with customers, willingness to travel, computer literate and knowledge of ISO 9001, IATF 16949, ISO 13485, ISO 14001 and ISO 45001.
• Proficient in problem-solving tools and methodologies (8D, 5-Why, Fishbone, etc.).
• Mandarin speaker would be preferred to help communicate with HQ.

Responsibilities

• Act as the main contact for customer quality concerns and issues.
• Lead response to customer complaints using 8D, 5-Why, or other root cause methodologies.
• Monitor and track customer-specific quality KPIs (PPM, RMA rate, audit scores) and ensure requirements are implemented.
• Coordinate containment, corrective, and preventive actions for returns and nonconformities.
• Lead root cause analysis and implement corrective/preventive actions for internal and customer-reported issues.
• Support or lead customer audits and ensure ISO 9001, IATF 16949, ISO13485, ISO 14001 or other relevant standards.
• Participate in continuous improvement initiatives (Lean, Six Sigma, PDCA) to enhance product quality.
• Prepare and maintain quality documentation (MRB, COPQ, PPAP, NPI/APQP) and reports for management.
• Provide training on QC/QA functions to subordinates and support other departments as required.
• Assist QA Manager in implementing and maintaining QMS & EMS and liaise with certification bodies for audits.
• Mandarin speaker would be preferred to help communicate with HQ.

Skills

Quality management

Root cause analysis

Customer communication

Team leadership

Education

Mechanical/Materials/Industrial/Mechatronics Engineering (Diploma/Degree)

Tools

FMEA

Control Plans

SPC

DOE

Job description

ETI (M) SDN. BHD. is seeking a Quality Assurance professional to manage customer quality concerns and lead root cause analysis. You will monitor KPIs, coordinate containment and corrective actions, and support ISO 9001/IATF 16949 compliance.

The role includes overseeing audits, driving continuous improvement, and preparing QC documentation. Mandarin skills are preferred and some travel may be required.