Customer Quality Engineer (QA/QC) - ISO & CAPA Leader

Frencken Europe B.V.; Selangor; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

5-Days Work Week

Attractive Remuneration Package

Transport Allowance

Handphone Allowance

Medical & Dental Claim

Lunch Subsidies

Yearly increment & bonus

Uniform provided

All Selangor Public Holidays

Comprehensive insurance coverage

Conducive working environment

Training & development provided

Opportunity to excel & growth

Flexible work arrangement

Job summary

MECHATRONICS MALAYSIA invites a QA/QC professional to liaise with customers and internal teams on quality matters. You will handle customer quality issues, audits, and follow-ups, and coordinate internal QA/QC activities.

You will lead improvement initiatives, perform root-cause analysis, implement CAPA, and ensure ISO 9001/QMS compliance while maintaining quality records and collaborating across functions.

Qualifications

• 3–5 years in QMS and QA/QC in a manufacturing environment.
• Experience handling customer quality matters and leading QA/QC activities.
• Knowledge of ISO 9001 quality management systems.
• Familiar with QA/QC tools: 7 QC Tools, GD&T, SPC, FMEA, 8D, PDCA.
• Experience leading quality improvement initiatives is an advantage.

Responsibilities

• Be the QA account holder to liaise with customers and internal divisions on quality matters.
• Handle customer quality issues, complaints, audits, and follow-up actions.
• Coordinate internal QA/QC processes and activities.
• Work with customers on quality discussions, corrective actions, and reviews.
• Lead QA/QC improvement initiatives to hit departmental targets.
• Perform root cause analysis and implement CAPA for issues.
• Ensure compliance with ISO standards and QMS.
• Prepare and maintain quality reports and records.
• Collaborate with cross-functional teams to improve product quality.

Skills

QA/QC leadership

Customer liaison

Root cause analysis

Cross-functional collaboration

Continuous improvement

Education

Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field

Tools

7 QC Tools

GD&T

SPC

FMEA

8D

PDCA

Job description

MECHATRONICS MALAYSIA invites a QA/QC professional to liaise with customers and internal teams on quality matters. You will handle customer quality issues, audits, and follow-ups, and coordinate internal QA/QC activities.

You will lead improvement initiatives, perform root-cause analysis, implement CAPA, and ensure ISO 9001/QMS compliance while maintaining quality records and collaborating across functions.