Customer Quality Engineer - 8D Lead & Quality Audits

Flintex Consulting Pte Ltd; Kulai; On-site; MYR 45,000 - 67,000; Full time

Job summary

Flintex Consulting Pte Ltd in Senai, Johor, Malaysia seeks a Quality Assurance professional to manage customer complaints and drive swift containment, root-cause analysis, and corrective actions. You will collaborate with process engineers and production teams to ensure timely 8D responses and continuous quality improvements.

The role requires 2–5 years in manufacturing quality, a mechanical or production engineering background, and familiarity with ISO9001/ISO14001/ISO/TS16949; Six Sigma Black

Qualifications

• 2–5 years of related experience in a manufacturing environment.
• Engineering background, preferably Mechanical or Production Engineering.
• Diploma in engineering with a minimum of 3 years working experience.
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage

Responsibilities

• Responds to customer complaints.
• Validates the complaint;
• Follows-up with immediate visit if required;
• Provides containment action plan within one working day;
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days;
• Closely following-up with the customer on 8D till customer’s acceptance / closure;
• In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer;
• Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Skills

Quality assurance

ISO knowledge

SPC

8D reports

Quality audits

Education

Engineering degree (Mechanical/Production)

Diploma in engineering (3+ years)

Tools

Lynx system

Job description

Flintex Consulting Pte Ltd in Senai, Johor, Malaysia seeks a Quality Assurance professional to manage customer complaints and drive swift containment, root-cause analysis, and corrective actions. You will collaborate with process engineers and production teams to ensure timely 8D responses and continuous quality improvements.

The role requires 2–5 years in manufacturing quality, a mechanical or production engineering background, and familiarity with ISO9001/ISO14001/ISO/TS16949; Six Sigma Black