Customer Quality Engineer: Lead 8D & Customer Excellence

Seiko; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a proactive Quality Engineer – Customer Quality to act as the main quality interface with customers. You will manage customer quality requirements, complaints, incidents and audits while collaborating with internal teams to ensure effective manufacturing controls and sustained quality performance.

This highly visible role requires strong technical judgement, structured problem solving, and professional communication with customers.

Qualifications

• Bachelor's or Diploma in Quality/Engineering/Manufacturing or related discipline.
• Minimum 1–3 years in Quality Engineering, preferably in manufacturing.
• Strong experience with 8D, CAPA and root cause analysis.
• Knowledge of PFMEA, Control Plan, Process Flow, SPC and MSA.

Responsibilities

• Act as the primary quality contact for assigned customers.
• Translate customer requirements into internal quality controls.
• Monitor customer quality performance and risks.
• Lead investigations for customer-related quality issues.
• Coordinate containment, rework or replacement activities as needed.
• Prepare customer corrective action reports and 8D reports.
• Coordinate customer audits and respond to findings.
• Support APQP, PPAP and First Article Inspection activities.
• Drive preventive actions and lessons learned across processes.

Skills

Quality Engineering

Root Cause Analysis

8D

PFMEA

Control Plan

SPC

MSA

Customer Quality

Education

Bachelor's or Diploma in Quality/Engineering/Manufacturing

Tools

IATF 16949 knowledge

APQP / PPAP

Quality systems audits

Job description

Jora Malaysia is seeking a proactive Quality Engineer – Customer Quality to act as the main quality interface with customers. You will manage customer quality requirements, complaints, incidents and audits while collaborating with internal teams to ensure effective manufacturing controls and sustained quality performance.

This highly visible role requires strong technical judgement, structured problem solving, and professional communication with customers.