Customer Quality Excellence Manager

Jobstreet Malaysia; Bayan Lepas; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking an experienced Customer Quality Assurance (CQA) Manager to lead customer quality activities, drive continuous improvement, and ensure customer satisfaction. The incumbent acts as the primary quality interface between customers and internal teams, managing complaints, audits, CAPA, and quality performance metrics.

The role requires partnering with Manufacturing, Engineering, Supply Chain, and Program Management to enhance quality performance and support new product

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or related field.
• 8+ years of quality experience in manufacturing with prior managerial exposure.
• Experience managing OEM/EMS or precision manufacturing quality issues.

Responsibilities

• Serve as the primary contact for customer quality-related matters.
• Manage customer complaints, quality issues, and escalation processes.
• Lead root cause analysis and CAPA activities using quality tools (8D, 5 Why, Fishbone, FMEA).
• Coordinate cross-functional teams to resolve customer quality concerns.
• Drive continuous improvement to improve product quality and customer satisfaction.
• Monitor customer quality KPIs (PPM, complaint trends, yield, CAPA effectiveness).
• Lead customer audits, visits, and quality reviews.
• Review and approve quality documentation, reports, and customer responses.

Skills

Leadership

Quality Systems

CAPA

Data Analysis

Stakeholder Mgmt

Audits

Education

Bachelor's Degree in Engineering/Quality/Manufacturing

Tools

MS Office

Quality Management Software

Job description

Jora Malaysia is seeking an experienced Customer Quality Assurance (CQA) Manager to lead customer quality activities, drive continuous improvement, and ensure customer satisfaction. The incumbent acts as the primary quality interface between customers and internal teams, managing complaints, audits, CAPA, and quality performance metrics.

The role requires partnering with Manufacturing, Engineering, Supply Chain, and Program Management to enhance quality performance and support new product