Customer Quality Engineer: Tech Liaison & CI

Gul Technologies; Kedah; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a proactive and customer-focused Customer Quality Engineer to act as the key technical liaison between customers and internal factory teams. The role involves managing customer quality requirements, driving continuous improvement initiatives, and supporting new product and process qualification activities.

The ideal candidate will lead quality initiatives, coordinate cross-functional teams, and support sales during technical inquiries and customer visits, while

Qualifications

• Bachelor's degree in engineering or related field.
• Experience with quality tools and customer audits.
• Strong communication and analytical skills.

Responsibilities

• Communicate customer quality requirements to internal teams.
• Collaborate with customers and factory departments to qualify new products/processes.
• Provide timely responses to customer inquiries and resolve issues.
• Lead problem-solving using 8D, FMEA, SPC and other methods.
• Prepare weekly quality performance reports and improvement plans.

Skills

Excellent communication

Analytical thinking

Cross-functional collaboration

Problem solving

Education

Bachelor’s Degree in Engineering

Tools

8D

FMEA

SPC

Root Cause Analysis

PDCA

Job description

Jora Malaysia is seeking a proactive and customer-focused Customer Quality Engineer to act as the key technical liaison between customers and internal factory teams. The role involves managing customer quality requirements, driving continuous improvement initiatives, and supporting new product and process qualification activities.

The ideal candidate will lead quality initiatives, coordinate cross-functional teams, and support sales during technical inquiries and customer visits, while