Customer Quality Engineer

Wanderman Plt; Seberang Perai; On-site; MYR 45,000 - 75,000; Full time

Job summary

Jora Malaysia will close on 9th September 2026. A QA-focused role is available in Penang to act as the main contact for customer quality issues and coordinate corrective actions with internal teams.

Responsibilities include handling complaints, NCR/8D reporting, tracking quality metrics and supporting audits and continuous improvement efforts.

Responsibilities

• Act as main contact for customer quality issues
• Handle customer complaints, returns, NCR & 8D reports
• Perform root cause analysis (5 Why, 8D, Fishbone, DMAIC)
• Coordinate corrective & preventive actions with internal teams
• Track customer quality data (PPM, defect rate) & prepare reports
• Support audits, continuous improvement & customer visits

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Act as main contact for customer quality issues
• Handle customer complaints, returns, NCR & 8D reports
• Perform root cause analysis (5 Why, 8D, Fishbone, DMAIC)
• Coordinate corrective & preventive actions with internal teams
• Track customer quality data (PPM, defect rate) & prepare reports
• Support audits, continuous improvement & customer visits

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .