Quality Engineer – Customer Quality

Seiko; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a proactive Quality Engineer – Customer Quality to act as the main quality interface with customers. You will manage customer quality requirements, complaints, incidents and audits while collaborating with internal teams to ensure effective manufacturing controls and sustained quality performance.

This highly visible role requires strong technical judgement, structured problem solving, and professional communication with customers.

Qualifications

• Bachelor's or Diploma in Quality/Engineering/Manufacturing or related discipline.
• Minimum 1–3 years in Quality Engineering, preferably in manufacturing.
• Strong experience with 8D, CAPA and root cause analysis.
• Knowledge of PFMEA, Control Plan, Process Flow, SPC and MSA.

Responsibilities

• Act as the primary quality contact for assigned customers.
• Translate customer requirements into internal quality controls.
• Monitor customer quality performance and risks.
• Lead investigations for customer-related quality issues.
• Coordinate containment, rework or replacement activities as needed.
• Prepare customer corrective action reports and 8D reports.
• Coordinate customer audits and respond to findings.
• Support APQP, PPAP and First Article Inspection activities.
• Drive preventive actions and lessons learned across processes.

Skills

Quality Engineering

Root Cause Analysis

8D

PFMEA

Control Plan

SPC

MSA

Customer Quality

Education

Bachelor's or Diploma in Quality/Engineering/Manufacturing

Tools

IATF 16949 knowledge

APQP / PPAP

Quality systems audits

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive and customer-focused Quality Engineer – Customer Quality to serve as the key quality interface between the company and its customers.

The role is responsible for managing customer quality requirements, customer complaints, quality incidents, corrective actions, quality performance and customer audits. The successful candidate will work closely with internal teams to ensure customer expectations are translated into effective manufacturing controls and sustained quality performance.

This is a highly visible role requiring strong technical judgement, structured problem-solving skills and the confidence to communicate professionally with customers.

Key Responsibilities

1. Customer Quality Management

• Act as the primary quality contact for assigned customers.
• Understand and communicate customer-specific quality requirements to internal functions.
• Ensure customer requirements are properly translated into internal quality controls.
• Monitor customer quality performance and identify emerging risks.
• Maintain strong professional relationships with customer quality representatives.
• Participate in customer meetings, quality reviews and technical discussions.

2. Customer Complaints & Quality Issues

• Receive, coordinate and manage customer complaints from initial notification through final closure.
• Lead cross-functional investigations for customer-related quality issues.
• Establish immediate containment actions to protect the customer.
• Coordinate sorting, inspection, rework or replacement activities where required.
• Lead preparation of customer corrective action reports, including 8D reports.
• Ensure root cause analysis addresses both.
• Occurrence cause
• Define corrective and preventive actions with responsible departments.
• Monitor implementation and verify effectiveness before formally closing the complaint.
• Ensure timely and accurate response to customer requirements.

3. Customer Quality Performance Monitor and analyze:

• Warranty / field-related quality issues where applicable
• Response and closure time
• Customer satisfaction indicators
• Prepare customer quality performance reports for management review.
• Identify negative trends and initiate preventive actions before they become major customer issues.

4. 8D, CAPA & Problem Solving

• Lead structured problem-solving activities for customer complaints.
• Facilitate cross-functional Root Cause Analysis using:
  • 8D
  • 5 Why
  • Fishbone / Ishikawa
  • Pareto Analysis
• Ensure corrective actions address systemic causes rather than only the immediate defect.
• Verify effectiveness through objective evidence and quality data.
• Drive lessons learned and horizontal deployment to similar processes or products.

5. Customer Audit & Assessment

• Coordinate customer quality audits and assessments.
• Prepare relevant departments and documentation for customer audits.
• Participate directly in customer audits.
• Coordinate responses to customer audit findings.
• Track corrective action implementation and closure.
• Maintain customer audit records and performance history.
• Ensure recurring audit findings are addressed systematically.

6. New Product / Project Quality Support

• Support new product introduction and project quality activities.
• Review customer drawings, specifications and quality requirements.
• Participate in APQP activities where applicable.
• Support PPAP preparation and submission.
• Review PFMEA, Control Plan and Process Flow from a customer-quality perspective.
• Support First Article Inspection and product validation activities.
• Ensure customer-specific requirements are incorporated into production controls before mass production.

7. Customer-Specific Requirements

• Maintain awareness of customer-specific requirements and quality standards.
• Ensure customer specifications are controlled and communicated to relevant departments.
• Monitor changes in customer requirements and coordinate implementation.
• Support compliance with applicable customer portals, reporting systems and documentation requirements.

8. Quality Documentation & Reporting Maintain and control:

• Customer Quality Performance Reports
• Customer Audit Reports
• Customer-Specific Requirements

Ensure all submissions are accurate, timely and professionally presented.

9. Internal Quality Improvement

• Translate customer complaints and feedback into internal improvement opportunities.
• Conduct internal lessons-learned reviews following customer incidents.
• Drive preventive actions across similar products and processes.
• Work with Production, Engineering, IQA/IPQA/OQA and other functions to eliminate systemic quality risks.
• Participate in PFMEA and Control Plan reviews following significant customer issues.
• Promote a proactive customer-quality culture throughout the organization.

Requirements

• Bachelor's Degree or Diploma in Quality, Engineering, Manufacturing, Electrical/Electronic Engineering or a related discipline.
• Minimum 1–3 years of relevant Quality Engineering experience, preferably in wire harness, automotive, electrical/electronic or precision manufacturing.
• Experience in Customer Quality, Customer Complaint Management or Supplier/Manufacturing Quality is highly preferred.
• Strong experience in 8D, CAPA and Root Cause Analysis.
• Good understanding of PFMEA, Control Plan, Process Flow, SPC and MSA.
• Experience handling customer complaints and corrective action submissions.
• Experience participating in customer audits and quality reviews.
• Ability to interpret engineering drawings, specifications and customer requirements.
• Knowledge of wire harness manufacturing processes is an advantage.
• Familiarity with IPC/WHMA-A-620 is an advantage.
• Familiarity with IATF 16949 / ISO 9001 / APQP / PPAP is an advantage.
• Strong written and verbal English communication skills.
• Confident in communicating with customers and presenting technical information.
• Strong analytical, problem-solving and interpersonal skills.
• Willingness to travel for customer visits or audits when required.

Key Competencies

• Customer Quality Management
• Customer Audit Management
• Quality Data Analysis
• Problem Solving

What We Are Looking For

We are looking for a Customer Quality Engineer who can own an issue from the moment a customer raises a complaint until the problem is permanently eliminated.

You should be technically strong enough to challenge root-cause analysis, commercially aware enough to understand customer impact, and communicative enough to represent the company confidently in front of customers.

You will be expected to lead the problem-solving process, drive accountability and protect the customer relationship.