Customer Quality Engineer

Eng Teknologi Sdn. Bhd.; Kulai; On-site; MYR 67,000 - 112,000; Full time

Job summary

Eng Teknologi Sdn. Bhd. in Malaysia seeks a Customer Quality Engineer to be the primary liaison for quality issues, audits, and technical support, ensuring customer requirements are met.

You will lead root-cause analyses, manage corrective actions, and support PPAP, FAIR and document submissions, while partnering with Production, Process Engineering, QA/QC and Planning to improve product quality and customer satisfaction.

Qualifications

• Diploma or degree in Quality, Mechanical or Manufacturing Engineering is required.
• Minimum 2–4 years in QA, QC or customer quality in manufacturing.
• Strong knowledge of ISO9001, IATF16949, APQP, PPAP, FMEA and MSA.
• Excellent problem-solving using structured RCA tools.
• Good communication with customers and cross-functional teams.
• Knowledge of measurement tools and SPC is a plus.

Responsibilities

• Act as main contact for customers on quality issues, audits, and technical support.
• Lead investigations and corrective actions using 5Why, Fishbone, 8D.
• Support PPAP, FAIR, and customer-specific documentation.
• Analyse defect data and prepare customer scorecards and reports.
• Collaborate with Production, Process Engineering, QA/QC to resolve issues.
• Provide training on customer quality requirements and drive defect reduction.

Skills

Root cause analysis

Quality management

Customer liaison

Data analysis

Education

Diploma/Degree in Quality/Mechanical/Manufacturing Engineering

Tools

FMEA

MSA

PPAP

APQP

8D problem solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Customer Quality Engineer (CQE) serves as the key liaison between the company and customers on all quality-related matters. This role ensures that customer requirements are met, manages quality issues, drives corrective actions, and supports continuous improvement to enhance customer satisfaction and product quality.

1. Customer Quality Management

• Act as the main point of contact for customers regarding quality issues, audits, and technical support.
• Handle customer complaints, provide timely updates, and ensure effective follow-up.
• Maintain strong communication and relationships with customer quality teams.

2. Non-Conformance & Corrective Actions

• Lead investigation of customer issues using root cause analysis tools (5Why, Fishbone, 8D).
• Prepare and submit 8D reports, corrective action plans, and containment actions.
• Monitor implementation and effectiveness of corrective actions.

3. Quality Assurance & Compliance

• Ensure product quality meets customer specifications, standards, and regulatory requirements.
• Support PPAP, FAIR, customer-specific documentation, and sample submission.
• Participate in internal and external audits related to customer quality.

4. Data Analysis & Reporting

• Analyse customer defect data, trends, and RMA/return analysis.
• Generate reports for customer scorecards, performance reviews, and internal management.
• Recommend improvement plans based on quality metrics.

5. Cross-Functional Collaboration

• Work closely with Production, Process Engineering, QA/QC, and Planning to resolve issues.
• Support new product introduction (NPI) and engineering changes from a customer quality perspective.
• Provide training to operators and internal teams on customer quality requirements.
• Drive initiatives to reduce defects, improve process stability, and enhance customer satisfaction.
• Participate in Lean, Kaizen, or Six Sigma activities related to quality improvement

Requirements

• Diploma/Degree in Quality, Mechanical, Manufacturing Engineering, or related field.
• Minimum 2-4 years' experience in QA, QC, or Customer Quality roles (manufacturing environment).
• Strong knowledge of quality tools and standards (ISO9001, IATF16949, APQP, PPAP, FMEA, MSA).
• Excellent problem-solving skills and experience using structured RCA tools.
• Good communication skills with ability to interact with customers professionally.
• Knowledge of measurement tools, SPC, and data analysis is a plus.