Customer Quality Engineer: Drive Root-Cause & Satisfaction

Randstad Malaysia; Johor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

None

Job summary

Randstad Malaysia is seeking a proactive Customer Quality Engineer for our client in Johor to manage customer quality expectations and drive root-cause investigations. The role involves leading cross-functional teams and presenting quality performance data to senior management.

Ideal candidates hold a Bachelor Degree and have at least 3 years of experience in manufacturing quality. Mandarin proficiency is an added advantage for regional liaison.

Qualifications

• 3+ years in customer quality or quality engineering within manufacturing.
• Excellent communication and stakeholder management skills.
• Mandarin proficiency is advantageous for liaising with regional clients.

Responsibilities

• Act as the primary technical contact for customer quality inquiries, feedback, and issue escalations.
• Lead cross-functional investigation teams to resolve customer complaints using structured methods (8D, 5 Why, Fishbone).
• Monitor customer quality metrics (DPPM, claim rates, satisfaction) and drive CAPA plans.
• Prepare and present customer quality reports and trends to senior management.
• Conduct product validation, process audits and line walk-throughs to verify compliance.
• Update FMEAs, Control Plans, and SOPs based on field feedback.

Job description

Randstad Malaysia is seeking a proactive Customer Quality Engineer for our client in Johor to manage customer quality expectations and drive root-cause investigations. The role involves leading cross-functional teams and presenting quality performance data to senior management.

Ideal candidates hold a Bachelor Degree and have at least 3 years of experience in manufacturing quality. Mandarin proficiency is an added advantage for regional liaison.