Customer Quality Engineer: Root-Cause & Process Improvement

Hunters International Sdn Bhd; Kulai; On-site; MYR 61,000 - 73,000; Full time

Job summary

Hunters International Sdn Bhd in Malaysia seeks a Customer Quality Engineer (CQE) to manage customer quality complaints, perform root-cause analyses, implement corrective actions, and drive continuous quality improvements across processes and products.

The role requires a degree in mechanical/production engineering (or diploma with 3+ years in quality), 2–5 years of experience in manufacturing quality, and fluency in Mandarin and English. Knowledge of ISO standards and Six Sigma is advantageous.

Qualifications

• Degree or diploma with 3+ years in quality engineering in manufacturing.
• Proficiency in Mandarin and English.
• Strong background in Statistical Process Control (SPC) and quality auditing.
• Familiarity with ISO 9001, ISO 14001, ISO/TS 16949, TQM, Six Sigma Black Belt preferred.

Responsibilities

• Customer Complaints & 8D Management: validate issues, containment within 1 day, 8D reports within 5 days, notify changes to customer and close.
• Quality Improvement: analyze complaint trends, participate in QBRs, drive improvements and manage major change notices.
• Line Authority: authorized to halt production lines to resolve critical quality issues.
• Quality Auditing: perform internal quality/process audits and resolve non-conformances with heads of departments.

Skills

Mandarin

English

SPC

Quality auditing

Six Sigma Black Belt (preferred)

Education

Mechanical or Production Engineering degree

Diploma with 3+ years experience

Job description

Hunters International Sdn Bhd in Malaysia seeks a Customer Quality Engineer (CQE) to manage customer quality complaints, perform root-cause analyses, implement corrective actions, and drive continuous quality improvements across processes and products.

The role requires a degree in mechanical/production engineering (or diploma with 3+ years in quality), 2–5 years of experience in manufacturing quality, and fluency in Mandarin and English. Knowledge of ISO standards and Six Sigma is advantageous.