Customer Quality Engineer/Senior (CQE)

Knowles Electronics; Bayan Lepas; On-site; MYR 42,000 - 65,000; Full time

Job summary

Knowles Electronics Malaysia is seeking a QA/ QC professional to act as the customer interface for quality issues and audits. The role emphasizes developing procedures, driving preventive actions, and coordinating 8D reports to ensure timely closure of customer concerns.

The candidate will perform management system audits, liaise with cross-functional teams, and ensure alignment with QMS, EMS and OSH standards within a fast-paced semiconductor manufacturing environment.

Qualifications

• Education: At least a Bachelor's Degree in Science or equivalent.
• Experience: 1-3 years in QC in semiconductor/electronic field or fresh graduate.
• Skill: Quality tools.
• Special Requirement: Experience in a fast moving high-technology manufacturing environment.

Responsibilities

• Act as customer interface between the factory and customer on quality issues and during audits.
• Develop and implement procedures promoting prevention techniques and continuous improvement.
• Perform and coordinate audits of management systems and procedures.
• Coordinate investigation of customer complaints and provide 8D reports.
• Liaise with Sales and other departments on quality matters.
• Ensure compliance with QMS, EMS, and OSH management standards.

Skills

Quality tools

Education

Bachelor's degree in Science

Tools

8D report

QMS procedures

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Specific Duties And Responsibilities

• 1. Act as the customer interface between the factory and customer on any quality issue and during customer audit. Responsible to work closely with the internal team for the closure of all customers complains
• 2. Develop and implement procedures, processes and methods promoting prevention techniques and continuous improvement within Knowles Electronics and with external customers and suppliers.
• 3. Performs and coordinates audits of management systems and operational procedures and customer audit prior to customer visit/audit throughout the organization. Reports results and recommends opportunities for improvement.
• 4. Work with the field and cross functional team for the investigation of customer complaint and provide the 8D report to our customer timely.
• 5. Coordinates with other departments regarding customer complaints, quality of parts, inspection processes and product quality questions.
• 6. Where deem necessary, initiate the defect containment activities through suspending the delivery/warehousing/production.
• 7. Liaise with Customer through Sales offices on quality related matters.
• 8. Issue QA Report to inform the customer quality situation when applicable.
• 9. Responsible for developing, implementing, maintaining, and improving the procedures consistent with certification of QMS, EMS, and OSH Management Systems/ Standards.
• 10. Establishing and maintaining procedures consistent with certification of QMS, EMS, and OSH Management Systems/ Standards.
• 11. Maintaining and complying to procedures that aligned with certification of QMS, EMS, and OSH Management Systems/ Standards.
• 12. Responsible for process and software validationin accordance with applicable regulatory and quality system requirements, including but not limited to ISO 13485 and FDA 21 CFR Part 820.
• 13. Supports risk assessmentactivities related to process, software, and product quality in alignment with applicable regulatory and quality system requirements.
• 14. Provides the training for subordinates and contractors (if any), in the Quality Management Systems, where necessary.
• 15. To carry out assignments and assist CQE Manager/Senior QA Manager and above in overall quality assurance activities as per required.
• 16. To ensure that quality activities performed by incumbent and subordinates (if any) fall in line with QMS, EMS, and OSH Management Systems/ Standards procedures.
• 17. Coordinate the verification of the customer return and any necessary rework. Communicate with customer service to ensure closure.

Position Requirement

• Education : At least a Bachelor's Degree in Science or equivalent
• Experience : 1-3 year(s) of working experience in the QC field at semiconductor / Electronic field or fresh graduate
• Skill : Quality tools
• Special Requirement : Experience in a fast moving high-technology manufacturing environment