Customer Program Manager - On-Time Delivery & Liaison

Celestica Electronics (M) Sdn Bhd; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica Electronics (M) Sdn Bhd is seeking a skilled liaison between customers and the production team to ensure accurate order processing, on-time production, and proactive resolution of supply chain issues before they impact customers.

The role oversees orders from entry to delivery, manages excess and obsolete materials, troubleshoots delays, and prepares metrics like OTD and forecasting accuracy while leading cross-functional production meetings.

Qualifications

• Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).
• Expert knowledge of Microsoft Office, specifically Excel, Access, Word & PowerPoint.
• Proficient data entry with high speed and accuracy.
• Familiarity with EDI transmissions and database management for tracking corrective actions.

Responsibilities

• Monitor customer orders from entry to delivery.
• Manage Excess & Obsolete materials to minimize waste.
• Troubleshoot production delays and material shortages.
• Prepare performance metrics: On-Time Delivery, forecasting accuracy, and yield reports.
• Lead production meetings and communicate customer requirements to managers.
• Track project billing and assist with quotes for new products or services.

Skills

Verbal communication

Written communication

Negotiation

Conflict resolution

Root cause analysis

Multi-project management

Supply chain knowledge

Education

Bachelor's degree

Tools

Excel

Access

Word

PowerPoint

EDI transmissions

Database management

Job description

Celestica Electronics (M) Sdn Bhd is seeking a skilled liaison between customers and the production team to ensure accurate order processing, on-time production, and proactive resolution of supply chain issues before they impact customers.

The role oversees orders from entry to delivery, manages excess and obsolete materials, troubleshoots delays, and prepares metrics like OTD and forecasting accuracy while leading cross-functional production meetings.