Customer-Focused Quality & Reliability Engineer

UNISEM (M) BERHAD; Ipoh; Presencial; MYR 78.000 - 123.000; Jornada completa

Descripción de la vacante

UNISEM (M) BERHAD in Ipoh, Perak is seeking a dedicated quality liaison to manage customer quality matters, including feedback, complaints, requests, quality reports, and technical inquiries.

You will investigate customer complaints, identify root causes with internal teams, and coordinate corrective and preventive actions. You will prepare, review and submit 8D reports to customers, ensuring timely responses and closure of actions.

Responsabilidades

• Act as the primary liaison for customer quality-related matters, including customer feedback, complaints, requests, quality reports and technical inquiries.
• Investigate and analyse customer complaints, identify root causes and coordinate corrective and preventive actions with relevant internal departments.
• Prepare, review and submit 8D reports to customers, ensuring timely responses and effective follow-up until all corrective actions are implemented and closed.
• Coordinate and ...

Descripción del empleo

UNISEM (M) BERHAD in Ipoh, Perak is seeking a dedicated quality liaison to manage customer quality matters, including feedback, complaints, requests, quality reports, and technical inquiries.

You will investigate customer complaints, identify root causes with internal teams, and coordinate corrective and preventive actions. You will prepare, review and submit 8D reports to customers, ensuring timely responses and closure of actions.