Customer-Focused Admin & Sales Solutions Lead

Jobstreet Malaysia; Ipoh; On-site; MYR 45,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a proactive administrative support professional in Ipoh to streamline daily office operations and enhance customer service. You will handle inquiries, coordinate with internal teams, and prepare essential documents to keep workflows moving smoothly.

The ideal candidate has 1–2 years of admin or customer service experience, strong communication skills in English and Bahasa Malaysia, and the ability to work independently while contributing to a team environment.

Qualifications

• Minimum 1–2 years of administrative or customer service experience.
• Good communication and interpersonal skills.
• Able to think independently, make decisions and solve problems without constant supervision.
• Able to work independently as well as in a team.

Responsibilities

• Handle daily administrative and office matters.
• Communicate and follow up with customers regarding enquiries, requests and issues.
• Understand customer requirements and provide appropriate solutions.
• Coordinate with internal departments and relevant parties to ensure issues are resolved.
• Prepare quotations, documents, reports and other administrative paperwork.
• Follow up on pending matters and ensure tasks are completed on time.
• Maintain proper filing and records.
• Perform other administrative duties assigned by Management.

Skills

Communication skills

Customer service

Organizational skills

English proficiency

Bahasa Malaysia

Problem solving

Tools

Microsoft Office

Job description

Jora Malaysia is seeking a proactive administrative support professional in Ipoh to streamline daily office operations and enhance customer service. You will handle inquiries, coordinate with internal teams, and prepare essential documents to keep workflows moving smoothly.

The ideal candidate has 1–2 years of admin or customer service experience, strong communication skills in English and Bahasa Malaysia, and the ability to work independently while contributing to a team environment.