Customer Experience Specialist - Multichannel Support

Finbond Heavy Machinery Sdn Bhd; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

Finbond Heavy Machinery Sdn Bhd in Subang Jaya, Selangor, is looking for a Customer Service Executive to handle inquiries via phone, email, chat and social media.

You'll maintain product knowledge, document interactions, prepare reports, and coordinate daily workflow for mechanics to ensure prompt service and high customer satisfaction. Fresh graduates welcome; degree in Business Management or Mechanical/Automotive Engineering preferred.

Qualifications

• Fresh graduates are encouraged to apply.
• Degree in Business Management or Mechanical/Automotive Engineering preferred.
• ERP experience is an advantage.
• Good communication and organizational skills.
• Ability to manage workload under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve issues promptly with first-contact resolution.
• Maintain product knowledge to provide accurate information.
• Document interactions and prepare reports on time.
• Coordinate daily workflow for mechanics to ensure prompt service.
• Support new customers with introductory information.
• Handle complaints and inquiries to ensure satisfaction.
• Collaborate with team to share feedback and identify improvements.

Skills

Communication skills

Organization skills

Workload management

Education

Diploma or bachelor’s degree in Business Management or Mechanical/Automotive Engineering

Tools

ERP systems

Job description

Finbond Heavy Machinery Sdn Bhd in Subang Jaya, Selangor, is looking for a Customer Service Executive to handle inquiries via phone, email, chat and social media.

You'll maintain product knowledge, document interactions, prepare reports, and coordinate daily workflow for mechanics to ensure prompt service and high customer satisfaction. Fresh graduates welcome; degree in Business Management or Mechanical/Automotive Engineering preferred.