Customer Service Executive | Malay Speaker | Based In Subang Jaya

Arvion Services; Subang Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Paid Overtime

Replacement leave for public holidays

Job summary

Arvion Services in Subang Jaya is looking for a Customer Service Executive who can handle calls, chats and emails related to mobile services. Fresh graduates with strong communication skills are encouraged to apply and will work in a fast-paced environment.

You will assist customers with plans, reloads, promotions, and account status, resolving issues promptly while maintaining professionalism. The role offers a rotational shift pattern (no night shifts) and includes paid overtime alongside

Qualifications

• Fresh graduates encouraged to apply.
• Strong communication skills in Malay and English.
• Open to candidates with customer support experience.

Responsibilities

• Handle inbound customer calls, chats and email related to mobile services.
• Assist customers with inquiries on plans, reloads, promotions, account status, and general service support.
• Resolve customer issues efficiently while maintaining professionalism.
• Escalate complex cases to the relevant department when necessary.
• Accurately update customer information and case details in the system.
• Ensure high levels of customer satisfaction through quality service delivery.
• Perform administrative tasks as assigned.

Skills

Strong communication skills

Interpersonal skills

Problem solving

Multitasking

Education

SPM or equivalent

Job description

About the job Customer Service Executive | Malay Speaker | Based In Subang Jaya

Job Overview

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. In this role, you will handle customer inquiries via calls, chats and emails and provide accurate information regarding mobile services. Fresh graduates with strong communication skills are encouraged to apply.

What Will You Do::

• Handle inbound customer calls, chats and email related to mobile services
• Assist customers with inquiries on plans, reloads, promotions, account status, and general service support
• Resolve customer issues efficiently while maintaining professionalism
• Escalate complex cases to the relevant department when necessary
• Accurately update customer information and case details in the system
• Ensure high levels of customer satisfaction through quality service delivery
• Perform administrative tasks as assigned

What Makes You A Good Fit:

• Minimum SPM qualification or equivalent
• Open to fresh graduates and candidates with customer support experience
• Good communication skills in Malay and English
• Strong interpersonal and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Willing to work on a rotational shift (no night shift is required)

What We Offer:

• Paid Overtime (as required)
• Replacement leave provided for public holidays