Fintech Customer Support Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a Customer Service Associate in Kuala Lumpur to provide front-line support via live chats, phone, and email. The role focuses on resolving queries about products, platforms, and promotions, and handling customer feedback professionally.

Fresh graduates with a diploma or higher are welcome. Proficiency in Microsoft Office and strong English communication are required; Mandarin is a plus.

Qualifications

• Diploma or higher is required.
• Willing to work shifts, including weekends if required.
• Proficient in Microsoft Office and English communication.
• Mandarin is an added advantage.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Support documentation/administrative needs and translation for customer notices.

Skills

Customer service

Fluent English

Communication skills

Problem solving

Microsoft Office

Bilingual English/Mandarin

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech Consulting Management Sdn Bhd is seeking a Customer Service Associate in Kuala Lumpur to provide front-line support via live chats, phone, and email. The role focuses on resolving queries about products, platforms, and promotions, and handling customer feedback professionally.

Fresh graduates with a diploma or higher are welcome. Proficiency in Microsoft Office and strong English communication are required; Mandarin is a plus.