Customer Experience Specialist

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Public Mutual Berhad is seeking a customer service professional to handle inquiries via phone and walk-ins, ensuring timely follow-up and adherence to company policies and service standards. The role focuses on delivering a positive customer experience, with emphasis on accurate documentation and effective communication.

Fresh graduates are encouraged to apply, with degree or diploma holders having 1 year of relevant experience.

Qualifications

• Bachelor's degree or diploma with preferably 1 year of customer service or call center experience.
• Strong problem-solving and analytical abilities.
• Attention to detail and solid documentation skills.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Handle customer enquiries and requests via telephone and walk-in.
• Provide prompt and effective follow-up to resolve customer issues and enquiries.
• Manage enquiries, requests, and reporting in line with company policies and service standards.
• Ensure a positive customer experience.

Skills

Communication skills

Problem-solving

Attention to detail

Documentation skills

Interpersonal skills

Education

Degree / Diploma

Job description

Public Mutual Berhad is seeking a customer service professional to handle inquiries via phone and walk-ins, ensuring timely follow-up and adherence to company policies and service standards. The role focuses on delivering a positive customer experience, with emphasis on accurate documentation and effective communication.

Fresh graduates are encouraged to apply, with degree or diploma holders having 1 year of relevant experience.