Customer Service Executive

Finbond Heavy Machinery Sdn Bhd; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

Finbond Heavy Machinery Sdn Bhd in Subang Jaya, Selangor, is looking for a Customer Service Executive to handle inquiries via phone, email, chat and social media.

You'll maintain product knowledge, document interactions, prepare reports, and coordinate daily workflow for mechanics to ensure prompt service and high customer satisfaction. Fresh graduates welcome; degree in Business Management or Mechanical/Automotive Engineering preferred.

Qualifications

• Fresh graduates are encouraged to apply.
• Degree in Business Management or Mechanical/Automotive Engineering preferred.
• ERP experience is an advantage.
• Good communication and organizational skills.
• Ability to manage workload under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve issues promptly with first-contact resolution.
• Maintain product knowledge to provide accurate information.
• Document interactions and prepare reports on time.
• Coordinate daily workflow for mechanics to ensure prompt service.
• Support new customers with introductory information.
• Handle complaints and inquiries to ensure satisfaction.
• Collaborate with team to share feedback and identify improvements.

Skills

Communication skills

Organization skills

Workload management

Education

Diploma or bachelor’s degree in Business Management or Mechanical/Automotive Engineering

Tools

ERP systems

Job description

Customer Service Executive @ USJ/KluangFinbond Heavy Machinery Sdn Bhd

Location: Subang Jaya, Selangor
Customer Service – Customer Facing (Call Centre & Customer Service)
Full time

Job Responsibilities:

• Assist Customers Across Channels: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media.


• Resolve Issues Promptly: Address and resolve customer issues efficiently, aiming for first-contact


• Maintain Product Knowledge: Stay informed about the company’s product or services to provide accurate information to customers.


• Document interactions: Keep detailed records of customer interactions, including issues and solutions, for future reference.


• Collaborate with Team: Work with team members to share customer feedback and identify areas for improvement.


• Support New Customers: Provide introductory information to prospective and new customers.


• Ensure Customer Satisfaction: Handle complaints and inquiries to ensure customers are satisfied with products or services.


• Coordinate Daily Workflow: Organized the daily tasks of mechanics to ensure prompt service to customers.


• Prepare Reports: Complete and submit reports on time.


• Perform Additional Duties: Carry out other related tasks as assigned by supervisor or managers.

Job Requirements:

• Fresh Graduates are encourage to apply


• Professional Certificate, Diploma, or Bachelor’s Degree in Business Management, Mechanical/Automotive Engineering, or a related field (preferred).


• Proven experience in workshop or production/operations environment is an advantage.


• ERP system experience is an advantage.


• Good communication and organizational skills.


• Ability to manage workload effectively under pressure.


• Experience in managing foreign worker will be an added advantage.


• Willing to work in Subang Jaya (1 position) or Kluang, Johor (1 position)