Customer Experience Executive — In-Office, Tech-Savvy, Growth

Prism+

Kuala Lumpur

On-site

MYR 31,000 - 47,000

Full time

14 days+

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Benefits offered by this job

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit (Includes</n

Job summary

Prism+ is seeking a full-time Customer Service Executive based in Malaysia, primarily working from the Bukit Jalil office. You will be the heart of the customer experience, handling inquiries across email, live chat, phone, and social media, and coordinating with multiple departments to ensure timely delivery and installations.

Requirements include a diploma/degree and 1–3 years in customer service, ideally in ecommerce. Weekend work and a passion for technology are expected.

Qualifications

Minimum diploma/degree required.
1–3 years in customer service, ecommerce preferred.
Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

Respond to customers via email, live chat, phone, and social media.
Troubleshoot and identify technical issues for customers.
Coordinate with other teams to ensure delivery and installation within timeframe.
Identify common problems and escalate with improvement suggestions.
Provide timely attention to serious cases and ensure swift resolutions.
Share customer feedback to improve products and service.
Maintain professional, courteous attitude; stay updated on product specs.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Zendesk

Education

Diploma/Degree holder

Tools

Zendesk

Job description

Requirements include a diploma/degree and 1–3 years in customer service, ideally in ecommerce. Weekend work and a passion for technology are expected.

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