Customer Experience Executive — Electronics (WOW Service)

Prism Berhad; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit

Annual increment

Performance bonus

Free flow snacks and drinks

Job summary

PRISM+ is seeking a full-time Customer Service Executive based in Malaysia to be the heart of our customer experience. You will manage expectations across channels, delivering a WOW experience and supporting our high-growth electronics brand from our Bukit Jalil office.

You will report to the Head of Customer Experience and the Customer Service Team Lead, ensuring timely responses, effective troubleshooting, and collaboration with internal teams for swift resolutions.

Qualifications

• Diploma or degree in any field.
• 1–3 years of relevant customer service experience.
• E-commerce experience is an advantage.
• Excellent verbal and written communication skills.
• Willing to work weekends/public holidays; 5-day workweek with 2 days off.

Responsibilities

• Provide timely, accurate responses to customers across email, live chat, phone and social media.
• Troubleshoot and identify technical issues for customers.
• Coordinate with other departments to ensure on-time product delivery and installation.
• Identify common problems and escalate with improvement suggestions.
• Maintain a polite, professional demeanor and share customer feedback with teams.
• Coach new customer service staff to uphold high standards of customer experience.

Skills

Customer service

Communication

Multitasking

Technical aptitude

Zendesk

Education

Diploma or degree

Tools

Zendesk

Job description

PRISM+ is seeking a full-time Customer Service Executive based in Malaysia to be the heart of our customer experience. You will manage expectations across channels, delivering a WOW experience and supporting our high-growth electronics brand from our Bukit Jalil office.

You will report to the Head of Customer Experience and the Customer Service Team Lead, ensuring timely responses, effective troubleshooting, and collaboration with internal teams for swift resolutions.