Bilingual CS Executive — Multichannel Support & Resolution

Caring Pharmacy Retail Management Sdn Bhd; Klang City; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Awards Programme

Bonus

Study Leave

Job summary

Caring Pharmacy Retail Management Sdn Bhd in Malaysia is seeking a Customer Service Executive to join our Klang Bukit Raja team. You will handle inquiries across multiple channels, resolve issues promptly, and maintain a positive customer experience aligned with SOPs.

You must be fluent in English and Bahasa Malaysia, with Mandarin skills preferred, and be willing to travel or relocate locally. Diploma or higher is required, with 1–2 years in customer service.

Qualifications

• 1–2 years of experience in customer service.
• Minimum Diploma or higher in a related field.
• Excellent communication in English, Bahasa Malaysia and Mandarin.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and professionally to customer inquiries across all channels.
• Manage customer communication via CRM Ticketing and chats, email, phone, and other platforms.
• Acknowledge, investigate, and resolve customer complaints in a timely manner.
• Ensure accurate handling of customer issues in accordance with SOPs.
• Maintain strong knowledge of business operations to provide accurate information.
• Ensure high levels of customer satisfaction and service quality.
• Provide feedback to improve customer service processes and efficiency.
• Perform ad-hoc duties assigned by management when required.

Skills

Customer service

Communication

Bilingual English-Malay

Mandarin

Education

Diploma or higher

Tools

CRM tools

Job description

Caring Pharmacy Retail Management Sdn Bhd in Malaysia is seeking a Customer Service Executive to join our Klang Bukit Raja team. You will handle inquiries across multiple channels, resolve issues promptly, and maintain a positive customer experience aligned with SOPs.

You must be fluent in English and Bahasa Malaysia, with Mandarin skills preferred, and be willing to travel or relocate locally. Diploma or higher is required, with 1–2 years in customer service.