CUSTOMER SERVICE

Lee Ming Press Sdn Bhd; Kuching; On-site; MYR 24,000 - 36,000; Full time

Job summary

Lee Ming Press Sdn Bhd in Kuching, Sarawak, is hiring a Customer Service professional to deliver exceptional support and build strong relationships with our customers. This is a full-time role based in our premises in Kuching.

As a full-time representative, you will handle inquiries via phone, email, and chat, resolve issues promptly, and contribute to process improvements while maintaining accurate records. A passion for service and the ability to work with diverse customers is essential.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
• Strong problem-solving and critical thinking skills to handle a wide range of customer inquiries and concerns.
• A keen attention to detail and the ability to work effectively in a fast-paced and dynamic environment.
• A genuine passion for providing outstanding customer service and a commitment to exceeding customer expectations.

Responsibilities

• Promptly addressing and resolving customer inquiries, complaints, and concerns via phone, email, or other communication channels.
• Providing accurate and detailed information about our products and services to customers.
• Collaborating with cross-functional teams to ensure the timely and effective resolution of customer issues.
• Maintaining comprehensive and organised records of customer interactions and transactions.
• Answer incoming customer inquiries promptly and accurately through phone, email and chat.
• Understand customer’s needs, identify and resolve their problems, and elevate them to the relevant team when necessary.
• Update customer about the status of their inquiries and ensure they are satisfied with the level of service provided.
• Process order and ensure they are delivered within agreed timelines.
• Monitor customer feedback and recommend improvement to management.
• Continuously learn about the new product and services to provide accurate information to customers.
• Actively contributing to the continuous improvement of our customer service processes and procedures
• Adhering to company policies, procedures, and industry regulations to ensure compliance

Skills

Customer facing experience

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Job description

About the role

We are seeking a talented and dedicated Customer Service professional to join our team in Kuching, Sarawak. As a Customer Service representative, you will play a crucial role in providing exceptional support and assistance to our valued customers, ensuring a seamless and satisfactory experience. This is a full-time position that offers the opportunity to work in a dynamic and customer-centric environment.

Job Scope /Responsibilities

Promptly addressing and resolving customer inquiries, complaints, and concerns via phone, email, or other communication channels

Providing accurate and detailed information about our products and services to customers

Collaborating with cross-functional teams to ensure the timely and effective resolution of customer issues

Maintaining comprehensive and organised records of customer interactions and transactions

Answer incoming customer inquiries promptly and accurately through phone, email and chat.

Understand customer’s needs, identify and resolve their problems, and elevate them to the relevant team when necessary.

Update customer about the status of their inquiries and ensure they are satisfied with the level of service provided.

Process order and ensure they are delivered within agreed timelines.

Monitor customer feedback and recommend improvement to management.

Continuously learn about the new product and services to provide accurate information to customers.

Actively contributing to the continuous improvement of our customer service processes and procedures

Adhering to company policies, procedures, and industry regulations to ensure compliance

Job Requirement

Previous experience in a customer-facing role

Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds

Strong problem-solving and critical thinking skills to handle a wide range of customer inquiries and concerns

A keen attention to detail and the ability to work effectively in a fast-paced and dynamic environment

A genuine passion for providing outstanding customer service and a commitment to exceeding customer expectations

We are a well-established printing company in Kuching, Sarawak. In line with our company's rapid expansion, we invite outstanding and committed individuals to join our dynamic team for an enriching career as we grow further.

We are a well-established printing company in Kuching, Sarawak. In line with our company's rapid expansion, we invite outstanding and committed individuals to join our dynamic team for an enriching career as we grow further.