Mandarin CX Team Leader – Customer Experience

Atome; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global brand in travel support is seeking a Team Leader, Customer Experience (Mandarin Speaker) to lead a diversified team in Kuala Lumpur. The role involves ensuring high efficiency in customer support and developing team members. Candidates should have at least 1 year of experience in a similar environment, with strong verbal and written communication skills in English, and the ability to work rotating shifts. This position offers the chance to make a positive impact on customers' travel experiences.

Qualifications

• Minimum 1 year of relevant professional experience as a Team Leader in BPO or Customer Support Center.
• Proficient in English (both verbal and written).
• Able to work rotating shifts including weekends, public holidays and overnight shifts.

Responsibilities

• Lead a diversified team to ensure customer support efficiency.
• Motivate team performance and development.
• Handle escalations from team members.

Skills

Team leadership

Multitasking

Customer communication

Project management

Analytic skills

Job description

A global brand in travel support is seeking a Team Leader, Customer Experience (Mandarin Speaker) to lead a diversified team in Kuala Lumpur. The role involves ensuring high efficiency in customer support and developing team members. Candidates should have at least 1 year of experience in a similar environment, with strong verbal and written communication skills in English, and the ability to work rotating shifts. This position offers the chance to make a positive impact on customers' travel experiences.