Customer Experience Specialist, Professional II

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies (M) Sdn Bhd in Penang is hiring a Customer Experience Specialist, Professional II to resolve customer issues via phone, email or chat using product knowledge and strong interpersonal skills. You will document interactions in real time, escalate complex issues, and work with a team to deliver timely solutions while maintaining high standards of service.

Preferred candidates have 1–2 years of experience, a high school diploma or equivalent, and proficiency in Word, Excel and

Qualifications

• High School or vocational qualification preferred.
• 1–2 years of customer service experience preferred.
• Proficiency with Microsoft Word, Excel and Outlook is required.
• Strong communication and problem-solving skills.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and customer environment.
• Collaborates with fellow technicians to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple terms to management and customers.

Skills

Microsoft Word

Microsoft Excel

Outlook

Customer service

Communication

Time management

Attendance

Teamwork

Grammar

Procedures

Education

High School or equivalent vocational qualification / experience

Job description

Customer Experience Specialist, Professional II

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Essential Duties and Responsibilities:

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.

• Fully documents customer interactions in real-time; may author content for review.

• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.

• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.

• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.

• Manages multiple tickets related a spectrum of technical problems.

• Collaborates with fellow technicians and supervisor to solve complex problems.

• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.

• Demonstrates leadership qualities.

• Demonstrates strong customer service, communication and problem solving skills.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Job Requirements

Preferred Education: High School or equivalent vocational qualification / experience

Preferred Work Experience (years): 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook

• Customer service values / orientation

• Solid professional work behaviors (attendance, teamwork, time management)

• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)

• Full knowledge of job related knowledge and procedures

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers More than 10,000 employees

At Zebra, we're reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we've only just begun.

Build Today. Create Tomorrow.

Become a leader at a leading company.

Become a Zebra.

At Zebra, we're reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we've only just begun.

What can I earn as a Customer Experience Specialist