Customer Experience & Operations Executive

DoorBee Move; Petaling Jaya; Remote; MYR 28,000 - 33,000; Full time

Benefits offered by this job

Company laptop

Fixed weekly rest day

Paid annual leave

Medical leave

Public holidays

Job summary

DoorBee Laundry is hiring a Customer Experience & Operations Executive to support remote operations across Malaysia. You will handle bookings, customer queries, invoicing, and order tracking while ensuring a smooth customer journey from pickup to delivery.

Fresh graduates are welcome; training will be provided. The role requires strong English and Bahasa Malaysia skills, comfort with WhatsApp and online tools, and the ability to work independently with procedures.

Qualifications

• Fresh graduates and applicants from all fields are welcome.
• Relevant experience is an advantage; training and guidance will be provided.

Responsibilities

• Respond to customer enquiries on WhatsApp and other online channels, including services, pricing, bookings and turnaround times
• Process bookings, check customer details and collection instructions, and prepare invoices
• Track orders from collection to delivery, keeping booking records and status updates accurate
• Sort bookings by area, send the finalised trip list to drivers, and arrange third-party delivery when needed
• Share the trip list with our operation site so orders are prepared, and confirm they are ready before dispatch
• Send payment requests, confirm payment before delivery, and send proof of delivery to customers
• Resolve customer issues and order discrepancies, escalating to the team when needed
• Assist with other ad hoc tasks as requested by your supervisor

Skills

English (written)

Bahasa Malaysia

Customer service

WhatsApp usage

Education

None

Tools

WhatsApp

Spreadsheets

Job description

Customer Experience & Operations Executive

DoorBee Laundry · Remote (Malaysia) · Full-time, permanent
Salary: RM2,500–RM3,000 per month, depending on experience and working week (the 5.5-day week pays more), including attendance and internet allowances
Work arrangement: Fully remote. A reliable internet connection is needed.
Working hours: 8:00 AM–5:00 PM with a one-hour meal break (8:00 AM–12:00 PM on a half day)
Working days: 5 or 5.5 days a week on a fixed roster, including weekends

Join DoorBee Laundry to keep our customers happy and our daily operations running smoothly, from booking and delivery coordination to payment.

Fresh graduates and applicants from all fields are welcome. Relevant experience is an advantage; training and guidance will be provided.

Key Responsibilities

Respond to customer enquiries on WhatsApp and other online channels, including services, pricing, bookings and turnaround times

Process bookings, check customer details and collection instructions, and prepare invoices

Track orders from collection to delivery, keeping booking records and status updates accurate

Sort bookings by area, send the finalised trip list to drivers, and arrange third-party delivery when needed

Share the trip list with our operation site so orders are prepared, and confirm they are ready before dispatch

Send payment requests, confirm payment before delivery, and send proof of delivery to customers

Resolve customer issues and order discrepancies, escalating to the team when needed

Assist with other ad hoc tasks as requested by your supervisor

About You

Clear and confident in written English and Bahasa Malaysia

Organised, detail-oriented and able to manage changing priorities

Patient and professional with customers

Comfortable with WhatsApp, spreadsheets and online systems, and able to work independently and follow procedures

What We Offer

Work from anywhere in Malaysia, with a company laptop if you need one

A fixed weekly rest day

EPF, SOCSO and EIS contributions

Paid annual leave, medical leave and public holidays

Room to grow into trip planning as you settle in