Customer Service Officer

Just Recruit Singapore Pte Ltd; Kuala Lumpur; Remote; MYR 45,000 - 56,000; Full time

Job summary

Just Recruit Singapore Pte Ltd is seeking a Customer Service Executive + Warehouse Coordinator for remote work. The role handles daily inquiries via phone, WhatsApp, and email, supports B2B customers, and coordinates with Sales, Warehouse, and Logistics to fulfil orders.

The position involves updating records, preparing reports, and following up with customers to ensure a smooth service experience in a fast-paced environment.

Qualifications

• 2–3 years of customer service / coordination experience (B2B, FMCG, logistics preferred).
• Comfortable working in a fast-paced environment.
• Basic Microsoft Office and system/data entry skills.
• Good communication and problem-solving skills.
• Responsible team player.

Responsibilities

• Handle daily customer enquiries via phone, WhatsApp, email, and system.
• Support B2B customers with orders, tracking, delivery issues, and after-sales service.
• Coordinate with Sales, Warehouse, and Logistics teams for order fulfilment.
• Update system records and prepare operational reports.
• Follow up with customers to ensure smooth service experience.
• Escalate issues and assist in improving workflow processes.

Skills

Customer service

Coordination

B2B familiarity

Logistics

MS Office

Data entry

Tools

MS Office

Data entry

Job description

Customer Service Executive + Warehouse Coordinator (B2B / Operations)

Salary:4000 - 5000 RM
Location:Remote Working (Work From Home)
Working Hours:Rotating Shift (5 days)

Day: 8am - 5pm

Night: 12pm - 9pm

Job Scope

• Handle daily customer enquiries via phone, WhatsApp, email, and system
• Support B2B customers with orders, tracking, delivery issues, and after-sales service
• Coordinate with Sales, Warehouse, and Logistics teams for order fulfilment
• Update system records and prepare operational reports
• Follow up with customers to ensure smooth service experience
• Escalate issues and assist in improving workflow processes

Requirements

• 2–3 years of customer service / coordination experience (B2B, FMCG, logistics preferred)
• Comfortable working in a fast-paced environment
• Basic Microsoft Office and system/data entry skills
• Good communication and problem-solving skills
• Responsible team player

We regret that only shortlisted candidates will be contacted.