Remote Customer Experience & Operations Specialist

DoorBee Move

Petaling Jaya

Remote

MYR 28,000 - 33,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Company laptop

Fixed weekly rest day

Paid annual leave

Medical leave

Public holidays

Job summary

DoorBee Laundry is hiring a Customer Experience & Operations Executive to support remote operations across Malaysia. You will handle bookings, customer queries, invoicing, and order tracking while ensuring a smooth customer journey from pickup to delivery.

Fresh graduates are welcome; training will be provided. The role requires strong English and Bahasa Malaysia skills, comfort with WhatsApp and online tools, and the ability to work independently with procedures.

Qualifications

Fresh graduates and applicants from all fields are welcome.
Relevant experience is an advantage; training and guidance will be provided.

Responsibilities

Respond to customer enquiries on WhatsApp and other online channels, including services, pricing, bookings and turnaround times
Process bookings, check customer details and collection instructions, and prepare invoices
Track orders from collection to delivery, keeping booking records and status updates accurate
Sort bookings by area, send the finalised trip list to drivers, and arrange third-party delivery when needed
Share the trip list with our operation site so orders are prepared, and confirm they are ready before dispatch
Send payment requests, confirm payment before delivery, and send proof of delivery to customers
Resolve customer issues and order discrepancies, escalating to the team when needed
Assist with other ad hoc tasks as requested by your supervisor