Retail Manager

Talent Recruit; Selangor; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Annual Leave 8 days

Bi-annual bonus

Uniforms provided

EPF & SOCSO

Medical claims (government-sourced)

Commission on items sold

Free laundry service

Job summary

Talent Recruit represents a leading retailer in Malaysia seeking a proactive Retail/Outlet Manager. You will lead a store team, drive sales growth, and ensure excellent customer service while maintaining operational standards.

The role requires on-site work in Selangor, with training and incentives including annual leave, uniforms, and bonuses. Candidates should have a vehicle and a valid driving license.

Qualifications

• Experience leading a retail team and achieving sales targets.
• Strong customer service and operational standards knowledge.
• Ability to recruit, train, and coach staff for performance.

Responsibilities

• Lead, motivate, and manage the team to deliver retail services.
• Ensure service quality, customer care, and sales compliance.
• Grow branch performance through sales and cost control.
• Plan staffing, recruitment, and training aligned to sales goals.
• Supervise supervisors; maintain cleanliness and customer experience.
• Oversee reporting, stock control, and security.
• Coordinate marketing campaigns and POS materials.
• Resolve customer complaints promptly and effectively.

Skills

Retail Leadership

Team Management

Sales Growth

Customer Service

Stock Control

Campaign Coordination

Training & Development

Education

Diploma in Retail Management

Tools

POS Systems

MS Office

Job description

We are representing our client, a leading provider of self-service and laundry pickup services in Malaysia. They offer an easy and convenient way to have your weekly laundry cleaned and dried using heavy-duty industrial machines at affordable prices. With 24/7 availability and Electrolux Professional washers and dryers, they ensure a fast, clean, and efficient laundry service right in your neighborhood.

• Annual Leave (8 days)
• Bi-annual bonus if KPIs are met
• The company will provide 3 sets of uniforms
• EPF & SOCSO
• Medical claims (from government institutions only)
• Commission for each item sold, such as laundry bags, mesh bags, coin purses, etc.
• Free laundry service

Job Description

• Lead, motivate, and manage team to deliver exceptional retail services.
• Ensure compliance with operational standards including service quality, customer care, and sales.
• Increase branch performance through sales growth and cost management.
• Plan workforce, recruit, and provide necessary training, focusing on sales goals and customer service.
• Supervise Outlet Supervisors, ensuring cleanliness, sales generation, and positive customer experience.
• Oversee reporting accuracy, branch administration, stock control, and security management.
• Coordinate marketing activities and ensure timely execution of campaigns and Point of Sales Materials.
• Address and resolve customer complaints promptly and effectively.

Requirements

• Candidates must possess a car and a valid driving license.
• Preferably candidates residing in Shah Alam, USJ, PJ.
• Preferably candidates with similar experience as Retail Manager/Outlet Manager in the retail industry.
• Hiring process: Virtual interview > 5 days of ground training (similar to OS position) > Final Evaluation > Acceptance / Rejection of Candidates.
• Candidates will receive salary during the 5 days of training.

Working Hour:

• 9:00 AM 6:00 PM / 8:00 AM 5:00 PM (6 days a week with 1 day off)

Only shortlisted candidates will be notified.