Executive Customer Service – Flexible Hours & FCR Focus

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

AEON Credit Service (M) Berhad is seeking an Executive Customer Service (Contact Centre) in Malaysia. The role focuses on handling customer requests, inquiries, and complaints promptly, while ensuring compliance with internal policies and BNM requirements.

The candidate should have SPM/STPM/Diploma/Degree, with 1–2 years CC experience, strong communication and interpersonal skills, and the ability to work under pressure with flexible hours.

Qualifications

• Possess SPM / STPM / Diploma / Degree in relevant disciplines. Fresh graduates are also encouraged to apply.
• Minimum 1 to 2 years’ experience in Contact Centre operation.
• Strong interpersonal skills and customer oriented.
• Technical knowledge in Contact Centre field.
• Knowledge of PC and proficiency in MS Office.
• Ability to work under pressure and flexible working hours.
• Good communication skills are a must in order to communicate well with merchants and customers.
• Ability to identify and rectify problems.
• Good command of local dialects will be an additional advantage.

Responsibilities

• Attend to customer requests, inquiries and complaints promptly and professionally.
• Ensure operations comply with internal policy, guidelines and BNM requirements.
• Analyze, review and recommend solutions to improve process efficiency and service standards.
• Handle customer calls, complaints and inquiries efficiently and courteously.
• Drive for First Call Resolution for customer grievances within specified time frames.
• Work in a team environment and support multitasking with flexible hours/days.
• Proactively address customer needs and resolve problems.
• Coordinate with various departments to maintain goodwill and resolve issues.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Flexibility

Local dialects

MS Office

Call centre operations

Education

SPM/STPM/Diploma/Degree

Fresh graduates encouraged

Tools

MS Office

Job description

AEON Credit Service (M) Berhad is seeking an Executive Customer Service (Contact Centre) in Malaysia. The role focuses on handling customer requests, inquiries, and complaints promptly, while ensuring compliance with internal policies and BNM requirements.

The candidate should have SPM/STPM/Diploma/Degree, with 1–2 years CC experience, strong communication and interpersonal skills, and the ability to work under pressure with flexible hours.