Customer Success Specialist at Two95 International Inc. Malaysia

kozmetickesluzby.vecnakraska.sk - Jobboard; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

kozmetickesluzby.vecnakraska.sk - Jobboard seeks a dynamic Customer Support Specialist in Malaysia. The role involves responding to customer inquiries through phone and email, embodying the client’s values of responsibility and excellence.

Candidates should possess at least a Bachelor’s degree and six months of experience in customer support, ideally with call center experience. Fluency in Mandarin and proficiency in Microsoft Office are pivotal for success in this hybrid role.

Qualifications

• Minimum 6 months in customer support; call center experience advantageous.
• Able to write, read, and speak Mandarin fluently.

Responsibilities

• Respond to customer inquiries via phone and email.
• Serve as the primary contact for customers on the client's website.
• Assist customers in placing online orders and provide timely support.
• Handle payments and confidential information securely.
• Proactively support customers to enhance brand loyalty.

Skills

Customer service orientation

Active listening

Problem-solving

Emotional intelligence

Typing speed of 40wpm with 90% accuracy

Proficient in Microsoft Windows and Office

Fluent in Mandarin

Education

Bachelor’s Degree or equivalent

Job description

Overview

Respond to customer inquiries via phone and email.

Serve as the primary contact for customers on the client's website.

Embody the client's values of responsibility, quality, and excellence.

Requirements

• Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
• Experience: Minimum 6 months in customer support; call center experience advantageous.
• Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
• Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
• Able to Write / read / speak mandarin fluently.
• Assist customers in placing online orders and provide timely support.
• Handle payments and confidential information securely.
• Proactively support customers to enhance brand loyalty.
• Collaborate with team members to improve customer support experience.
• Stay updated through training and meet performance indicators.