Customer Engineer

Compex Technologies Sdn Bhd; Johor Bahru; On-site; MYR 48,000 - 60,000; Full time

Job summary

Compex Technologies Sdn Bhd, a Powermatic Data Systems Ltd (SGX) group company, seeks a capable Technical Support professional in Johor Bahru. You will provide remote customer support, diagnose hardware/software/network issues, and assist sales teams during technical discussions and product demonstrations.

Ideal candidates have a degree or diploma in Electrical/Electronic Engineering or Computer Science, are bilingual in English and Chinese, and bring at least three years of relevant experience

Qualifications

• Degree or diploma in Electrical/Electronic Engineering or Computer Science.
• Bilingual in English and Chinese to communicate with Chinese customers.
• Strong communication skills (written and verbal).
• Knowledge of different network operating system implementations and installations.
• Minimum 3 years of working experience.

Responsibilities

• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Handle escalations from support teams.
• Collaborate with internal teams (sales, R&D, product) to align customer needs.
• Provide feedback from customers to help improve products and services.
• Pre-Sales / Post-Sales Support.
• Assist sales teams in technical discussions or product demonstrations.
• Ensure smooth transition from sales to implementation.

Skills

Bilingual English-Chinese

Strong communication

Network OS knowledge

3+ years experience

Education

Degree/Diploma in Electrical/Electronic Eng or CS

Job description

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool.

We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Key areas of responsibility

• Technical Support & Troubleshooting
• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Handle escalations from support teams.
• Collaboration with Internal Teams
• Work closely with sales, R&D, and product teams to align customer needs.
• Provide feedback from customers to help improve products and services.
• Pre-Sales / Post-Sales Support
• Assist sales teams in technical discussions or product demonstrations.
• Ensure smooth transition from sales to implementation.

Skills And Attributes

• Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
• Bilingual in English and Chinese (to communicate with Chinese customers).
• Strong communication skills (written and verbal).
• Knowledge of different network operating system implementations and installations
• Minimum 3-years working experience