Customer Process Engineer

TE CONNECTIVITY OPERATIONS SDN. BHD.; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

TE Connectivity is seeking an experienced Customer Process Engineer (CPE) to support customers in the Data Communication market. The role acts as a critical liaison to ensure TE products are integrated into customer manufacturing environments and drive satisfaction and performance.

The candidate will conduct design reviews, translate assembly processes to TE specs, create training materials, and provide onsite support during NPI stages.

Qualifications

• BS or MS in Mechanical Engineering; 6–10 years of design/field experience.
• Mandarin fluency required to communicate with China customers; English proficiency is a plus.
• Experience with design reviews, tolerance analysis, and root cause problem-solving.
• Experience in PPAP and production startup.
• Knowledge of regulatory and compliance standards related to interconnect.
• Proficiency in Creo, Ansys, and test lab equipment.
• Willingness to travel extensively within South Asia.

Responsibilities

• Serve as technical liaison between TE and customers, ensuring product integration in customer manufacturing environments.
• Conduct joint design reviews during product development cycles; align TE with customer objectives.
• Translate customer assembly processes to TE design teams and craft TE Application Specs.
• Create application notes and provide product application training to customers and TE teams.
• Provide onsite support during multiple NPI stages and gather feedback for TE design engineers.
• Troubleshoot technical issues with TE products during trials and production.

Skills

Communication skills

Cross-functional collaboration

Customer liaison

Problem solving

Design review

Tolerance analysis

Root cause analysis

Product application knowledge

Travel readiness

Education

Bachelor/Master in Mechanical Engineering

Tools

Creo

Ansys

Test lab equipment

Job description

TE Connectivity’s is looking for an experiencedCustomer Process Engineer (CPE)to support our customers in theData Communication market.

A Customer Process (Mfg.) Engineer serves as a critical technical liaison between TE and its customers, ensuring that TE’s interconnected products are effectively integrated into our customer’s manufacturing environments. This role focuses on driving customer satisfaction and product performance by bridging TE’s product development efforts with real-world application needs in high-speed interconnects and connectivity solutions.

Job Requirements

• Good communicator, able to explain technical concepts to both technical and non-technical audiences and collaborate effectively with global internal teams and customers.
• Establish key customer care abouts and contributes & reviews the product requirements.
• Conducts joint design reviews between TE and customers during product development cycles to ensure product specifications are properly defined (Design Objectives).
  • Ability to work with local FAE and product engineering teams on new concepts.
• Develop expertise in how TE products are applied based on Customer’s manufacturing processes. Translates customer’s assembly process to TE product design teams, assisting with crafting TE Application Spec documents. Collaborates early and aligns with customers on TE’s final Application Spec. Conducts signoff review between TE and Customer for NPI products.
• Works with TE engineering to integrate customer application parameters into TE product and application specifications.
• Creates application notes, training materialsor documentation to help customers understand how to use TE products. Provides product application training.
  • Provides internal training to TE product and FAE groups showing new process technologies that our customer base is utilizing or experimenting with for future development.
• Assists customers with Test methodologies to test TE products. Ensures TE test methodologies are consistent with Customer’s requirements.
• Provides onsite support during multiple NPI stages. Ensured feedback is provided to TE design engineers.
  • Must understand the SMT processes, pick and place equipment, robotics, cable routing and general PCB processes and procedures.
  • Assess/collaborate with customer manufacturing teams during product design phase.
  • Troubleshoot technical issues that customers encounter with TE products during trials and production.

SET : Strategy, Execution, Talent (for managers)

What your background should look like

• BS or MS in Mechanical Engineering required, 6-10 years of experience – design/field.

The candidate must be fluent in Mandarin to effectively communicate with customers from China. Proficiency in English is an added advantage.

• Experience with design reviews, tolerance analysis and root cause problem-solving.
• Experience in PPAP and production startup.
• Ability to assist the Quality group in understanding potential areas of concern and the ability to relay data back to the product design teams.
• Knowledge of regulatory and compliance standards is related to interconnect.
• Proficiency in Creo, Ansys, and test lab equipment.

Must be willing and able to travel extensively within South Asia.

TE Connectivity (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner for over 80 years, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers to design and deliver ground-breaking technologies that transform how the world connects, works, and lives.

TE Connectivity (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner for over 80 years, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers to design and deliver ground-breaking technologies that transform how the world connects, works, and lives.