Customer-Centric Call Centre Agent

StarTek Inc.; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Call Centre Agent to manage inbound and outbound calls effectively. The ideal candidate must have strong communication and problem-solving skills, demonstrating a customer-first mindset. Responsibilities include answering queries, handling complaints, and ensuring customer satisfaction. Previous experience in customer service is preferred, but a willingness to learn in a fast-paced environment is crucial. Flexible working hours, including weekends and holidays, may be required.

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous experience in customer service or call centres is preferred.
• Ability to remain calm under pressure and handle stress effectively.

Responsibilities

• Answer incoming calls and respond to customer queries promptly.
• Handle customer complaints and provide appropriate solutions.
• Document call information accurately for future reference.

Skills

Communication skills

Problem-solving abilities

Active listening

Ability to handle stress

Tools

CRM software

Job description

A leading customer service provider in Malaysia is seeking a Call Centre Agent to manage inbound and outbound calls effectively. The ideal candidate must have strong communication and problem-solving skills, demonstrating a customer-first mindset. Responsibilities include answering queries, handling complaints, and ensuring customer satisfaction. Previous experience in customer service is preferred, but a willingness to learn in a fast-paced environment is crucial. Flexible working hours, including weekends and holidays, may be required.