Customer Care Agents

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

SK intellix Malaysia is seeking a Customer Care Agent to be the liaison between the company and its customers. This role involves handling customer inquiries through calls, emails, and live chat, ensuring excellent service is provided.

Ideal candidates should possess a Degree or Diploma, fluent in English and Bahasa Malaysia, with 1+ year experience in a call center. The position emphasizes strong communication and customer focus while offering opportunities for growth.

Qualifications

• Good command of English and Bahasa Malaysia; Mandarin and Tamil are added advantages.
• 1+ year experience in a call center is preferred.
• Ability to adapt to different customer personality types.

Responsibilities

• Handle customer inquiries via calls, emails, and live chat.
• Initiate calls for sales, renewals, and scheduling.
• Process customer applications and requests efficiently.

Skills

Customer focus

Strong phone communication

Verbal communication skills

Active listening

Education

Degree / Diploma holder

Job description

Overview

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers.

Responsibilities

• Initiate outgoing calls to prospective or existing customers for purposes such as sales, membership renewals, and appointment scheduling.
• Handle customer inquiries via multiple channels, including incoming calls, emails, and live chat, ensuring they are answered or routed to the appropriate support channels.
• Process customer applications and requests efficiently and accurately.
• Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
• Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
• Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required.
• Maintain accurate and thorough records of all interactions and transactions.
• Demonstrate strong attention to detail and a meticulous approach to tasks.
• Perform additional ad-hoc duties as assigned by the management team.

Job Qualifications

• Degree / Diploma holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.
• Inbound, Outbound, and Live Chat agents are welcome to apply.
• Previous experience in any call center with at least 1 year experience
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.