Customer Experience Agent - Flexible Hours & Problem Solver

Monee; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Monee in Kuala Lumpur is looking for a Customer Service Representative to handle customer inquiries and complaints via phone, email, and chat. Responsibilities include providing accurate information, escalating issues, and maintaining customer records. Candidates should have a high school diploma, at least one year of customer service experience, and strong communication and problem-solving skills. Familiarity with customer service software is preferred. Flexibility in working hours is required.

Qualifications

• 1+ years of experience in customer service, preferably in a contact center environment.
• Excellent problem-solving and critical-thinking skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat.
• Provide accurate information to customers about products and services.
• Escalate complex customer issues to the appropriate teams.
• Identify trends and patterns in customer inquiries and provide feedback.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Ability to work independently

Familiarity with customer service software

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Job description

Monee in Kuala Lumpur is looking for a Customer Service Representative to handle customer inquiries and complaints via phone, email, and chat. Responsibilities include providing accurate information, escalating issues, and maintaining customer records. Candidates should have a high school diploma, at least one year of customer service experience, and strong communication and problem-solving skills. Familiarity with customer service software is preferred. Flexibility in working hours is required.