Customer Care Supervisor - AEON KulaiJaya, Johor

AEON Co. (M) Bhd. (Retail); Johor Bahru; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Medical Facilities

Opportunities for promotion

Annual Bonus

Increase in Salary

Training provided

Rebate Scheme

Job summary

AEON Co. (M) Bhd. invites a detail-oriented Customer Care Supervisor to join our store operations team in Malaysia. You will monitor the department, coordinate staff, and ensure high standards of service.

The role requires a diploma or degree and 2–3 years in retail operations, with proficiency in MS Word/Excel/PowerPoint/MS Teams. Shift work is included, with promotion and training opportunities.

Qualifications

• Diploma or degree in any field.
• 2–3 years of retail operations management experience.
• Computer literacy in MS Word, Excel, PowerPoint, and Teams.

Responsibilities

• Oversee daily customer care operations and ensure service standards.
• Coordinate staff shifts and attendance records.
• Monitor inventory for gift redemptions, cards, and vouchers.
• Ensure timely handling of correspondence and daily reporting.

Skills

Customer service

Team coordination

Communication

Shift planning

Education

Diploma/Degree holder in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

To assist in any enquiries pertaining to store and company activities.

To conduct briefing for Customer Care team in the absence of CCM.

To monitor and responsible for smooth operation of Customer Care department.

To ensure and monitor the cleanliness of Customer Care department including backroom.

To check and ensure Customer Care Assistants record down and tally the inventory of gift redemptions, blank cards and vouchers against the report on daily basis.

To check and ensure that all correspondences (faxes/e-mails/letters) are handled properly & on a timely basis and according to set standards in order to maintain quality customer service.

To do weekly ordering accordingly.

To check and ensure staff shift plan and attendance are in order.

To ensure the Customer Voice suggestion box and board are in order.

To check and ensure staff do follow up call with customer on the gift redemption bookings.

To check and ensure all necessary consumption stocks like printer , stationary and others are sufficient at the counter.

To check and ensure staff record down all customers Lost & Found in the logbook.

To be responsible in checking the documentation on exchange and refund by customers.

To be ready to serve with a smile in the heart at all times.

Job Requirements

• Possessed at least Diploma/Degree Holder in any field.
• 2-3 years of working experiences in retail operations management/related field.
• Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team.
• Able to work on shift including Off Day, Rest Day or Public Holiday.

Benefits

• Medical Facilities
• Opportunities for promotion
• Annual Bonus.
• Increase in Salary.
• Training provided.
• Rebate Scheme.

Fashion Retail & Department Stores More than 10,000 employees

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences