Executive (Grocery) - AEON BiG Klang

AEON Co. (M) Bhd. (Retail); Klang City, Port Klang; On-site; MYR 20,000 - 31,000; Full time

Job summary

AEON Malaysia is a leading retail company offering groceries, home goods, electronics, furniture, bedding and fashion across more than 30 locations. Our stores focus on a friendly, welcoming shopping environment supported by knowledgeable staff to assist with any needs.

Join AEON Malaysia as a Retail Operations Associate to uphold safety, quality and value, lead a motivated team, and ensure merchandise is well displayed, properly priced and always available for customers.

Responsibilities

• Ensure merchandise is safe, legal, of high quality, and offered at competitive prices to satisfy customers.
• Lead and train team to provide excellent customer service with a welcoming attitude.
• Listen to customer feedback to meet expectations and retain loyalty.
• Quality check merchandise (out-right & consignment) and ensure planogram compliance to avoid out-of-stock.
• Avoid blocking aisles and maintain smooth store operations for customers.

Job description

KEY ROLES AND RESPONSIBILITIES (Role in Organisation. Structure & Strategic Impact on Organisation)

1. Customer Satisfaction

► To ensure the merchandise we sell are safe, legal and of the quality our customer expect.

► To ensure merchandise we offer is always in good quality, fresh and at cheapest prices than other competitors to increase customers satisfaction.

► Lead and train team members to provide a quality customer service image through enthusiastic welcome and friendly attitude.

► Listen to customers feedback to know, analyze and react to meet customers' expectations and retain customer loyalty.

► Carefully handle all merchandise (outright & consignment) by going through proper quality checking when receives the goods; coach team members to display merchandise according to planogram for shelf fulfilment and mitigate out of stock (OOS).

► Always give priority to customers to shop by not doing work that can interrupt customers such as blocking the aisles with pallet or cart rack.

2. Organization Efficiency

► Exercising the correct way of implementing and coaching team members for the following: -

• Goods receiving (confirm quantity, manage the high loss product, quality & freshness check)
• Display the right price at the right merchandise with promotional material such as POP to attract customers.
• During business hours, manage the sales floor and practice self-organizing, maintain cleanliness, cleaning up of equipment, giving clear instruction, educating and managing team members.
• Before store opening, check for freshness of merchandise, merchandise position alignment, check on price difference, removal of contaminated, damaged, expired merchandise so that there is no problem with the merchandise at the sales floor.
• Check and replace correct shelf tag so that to reduce price difference error and to smooth the checkout counter flow.
• Stock excess stock in a systematic and easy tracking ways so that we have accurate stock card at all time.
• Handle all store facilities with care and safely so that safety of customers and employees are protected.
• Always use common sense and manage according to Standard Operating Procedure (SOP) in these areas:
• Sales floor, workplace, back room, office, toilet, fire protection, risk prevention, hygiene management, occupational safety & health, customer service, fire door, CCTV, security sensor, safety related equipment, forklift, transporting equipment such as trolleys, cooking utensils, HHT & etc.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Fashion Retail & Department Stores More than 10,000 employees

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences