Customer Care Specialist (Night Shift) (KSL Area, JB)

ONE ONSEN SDN. BHD.; Johor Bahru; On-site; MYR 39,000 - 56,000; Full time

Job summary

ONE ONSEN SDN. BHD. in Johor Bahru is seeking a Night Shift Customer Care Specialist to deliver a positive customer experience across walk-ins, calls, and online inquiries.

You will schedule appointments, guide clients through wellness treatments, maintain accurate records, follow up after visits, and escalate complaints while supporting daily operations. The role requires strong communication, at least 2 years in customer service, and the ability to work in a fast-paced, multicultural

Qualifications

• Good verbal and written communication skills.
• Minimum 2 years of experience in customer service (wellness/healthcare/beauty industry preferred).
• Customer-oriented with a positive and professional attitude.
• Able to work in a fast-paced and multicultural environment.
• Strong attention to detail and sense of urgency.
• Flexible, adaptable, and a good team player.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Handle walk-ins, WhatsApp, phone calls, and online enquiries in a timely manner
• Schedule, reschedule, and confirm appointments efficiently
• Assist customers with service enquiries and guide them through available wellness treatments
• Maintain accurate customer records, appointment logs, and attendance tracking
• Follow up with customers after treatments to ensure satisfaction and continuity of care
• Manage customer feedback and complaints, and escalate issues when necessary
• Support daily operations including basic administrative tasks
• Ensure a clean, organised, and welcoming front desk environment

Skills

Communication skills

2+ years experience

Attention to detail

Team player

Multicultural environment

Fast-paced environment

Tools

MS Office

Job description

Customer Care Specialist (Night Shift) (KSL Area, JB)

Role Summary
As a Customer Service Specialist, you will play a key role in delivering a positive and seamless experience for our customers throughout their wellness journey. You will handle enquiries, coordinate appointments, and provide accurate information on our services to ensure high customer satisfaction.

Job Responsibilities

Handle walk-ins, WhatsApp, phone calls, and online enquiries in a timely manner

Schedule, reschedule, and confirm appointments efficiently

Assist customers with service enquiries and guide them through available wellness treatments

Maintain accurate customer records, appointment logs, and attendance tracking

Follow up with customers after treatments to ensure satisfaction and continuity of care

Manage customer feedback and complaints, and **escalate** issues when necessary

Support daily operations including basic administrative tasks

Ensure a clean, organised, and welcoming front desk environment

Job Requirements

Good verbal and written communication skills

Minimum 2 years of experience in customer service (wellness/healthcare/beauty industry preferred)

Customer-oriented with a positive and professional attitude

Able to work in a fast-paced and multicultural environment

Strong attention to detail and sense of urgency

Flexible, adaptable, and a good team player

Proficient in MS Office (Word, Excel, PowerPoint)

What can I earn as a Customer Care Specialist