Customer Care & Solutions Specialist

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

SK intellix Malaysia is seeking a Customer Care Agent to be the liaison between the company and its customers. This role involves handling customer inquiries through calls, emails, and live chat, ensuring excellent service is provided.

Ideal candidates should possess a Degree or Diploma, fluent in English and Bahasa Malaysia, with 1+ year experience in a call center. The position emphasizes strong communication and customer focus while offering opportunities for growth.

Qualifications

• Good command of English and Bahasa Malaysia; Mandarin and Tamil are added advantages.
• 1+ year experience in a call center is preferred.
• Ability to adapt to different customer personality types.

Responsibilities

• Handle customer inquiries via calls, emails, and live chat.
• Initiate calls for sales, renewals, and scheduling.
• Process customer applications and requests efficiently.

Skills

Customer focus

Strong phone communication

Verbal communication skills

Active listening

Education

Degree / Diploma holder

Job description

SK intellix Malaysia is seeking a Customer Care Agent to be the liaison between the company and its customers. This role involves handling customer inquiries through calls, emails, and live chat, ensuring excellent service is provided.

Ideal candidates should possess a Degree or Diploma, fluent in English and Bahasa Malaysia, with 1+ year experience in a call center. The position emphasizes strong communication and customer focus while offering opportunities for growth.