Customer Care & Service Appointment Specialist

AME Elite Consortium Berhad 腾宇集团; Puchong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Job summary

AME Elite Consortium Berhad 腾宇集团 in Selangor is seeking a proactive Customer Service Representative. You will receive inbound calls, arrange service appointments, perform follow‑ups on repaired jobs, and handle customer complaints with courtesy and professionalism. This full‑time position requires willingness to work at Puchong.

Fresh graduates are welcome. Proficiency in Microsoft Word and Excel is expected. The role also involves updating customer data and preparing monthly reports.

Qualifications

• Applicants must have customer service skills and be able to communicate clearly.
• Fresh graduates welcome to apply.
• Hardworking and eager to learn.
• Proficient with Microsoft Office (Word and Excel).
• Full-time position available.

Responsibilities

• Receive inbound calls from customers and arrange for service appointments.
• Make outbound calls to arrange service appointments.
• Conduct follow-up calls with customers for the repaired job.
• Handle complaints from customers via phone or face-to-face.
• Prepare monthly reports.
• Update customer data when necessary.

Skills

Customer service

Communication

Data entry

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

AME Elite Consortium Berhad 腾宇集团 in Selangor is seeking a proactive Customer Service Representative. You will receive inbound calls, arrange service appointments, perform follow‑ups on repaired jobs, and handle customer complaints with courtesy and professionalism. This full‑time position requires willingness to work at Puchong.

Fresh graduates are welcome. Proficiency in Microsoft Word and Excel is expected. The role also involves updating customer data and preparing monthly reports.