Customer Service & Sales Operations Specialist

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

Elitez Pte Ltd in Malaysia is seeking a proactive candidate for day-to-day customer service and sales support. You will handle enquiries, prepare quotations, and coordinate with Sales and Logistics for smooth order processing.

The role covers post-sales administration, including invoicing, stock management, and reports on loan set utilisation. Fresh graduates are encouraged to apply, with proficiency in Microsoft Office a plus.

Qualifications

• Diploma or Degree in any relevant field.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, Sales Support, Sales Administration, Order Processing, or related roles is an added advantage.
• Good communication and interpersonal skills, able to liaise with customers and internal departments.
• Able to work independently, organised, and attentive to details.
• Good coordination and follow-up skills.

Responsibilities

• Handle day-to-day customer service and sales support operations.
• Attend to customer enquiries, requirements, and calls in a professional and timely manner.
• Liaise with customers and internal departments to ensure smooth order processing and service delivery.
• Handle pre-sales activities, including preparation of quotations and tender documentation.
• Manage post-sales processes, including sales orders, delivery orders, invoicing, commissioning notes, credit notes, refunds, and related documentation.
• Coordinate with Sales and Logistics on loan set arrangements and provide logistics advice.
• Raise purchase orders and perform goods receipt in the system.
• Manage loan sets and consignment stock, including stock count verification.
• Prepare stock write-off forms and perform stock adjustments and transfers to maintain accuracy.
• Assist in reviewing inventory requirements and preparing purchase requisitions.
• Assist with stock takes and inventory counting.
• Reconcile stock records with warehouse records and prepare excess stock reports.
• Prepare simple monthly reports on loan set utilisation.
• Provide general administrative support and perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organised

Attention to detail

Coordination

Follow-up skills

Customer focus

Education

Diploma or Degree in any relevant field

Tools

Excel

Word

Microsoft Office

Job description

Elitez Pte Ltd in Malaysia is seeking a proactive candidate for day-to-day customer service and sales support. You will handle enquiries, prepare quotations, and coordinate with Sales and Logistics for smooth order processing.

The role covers post-sales administration, including invoicing, stock management, and reports on loan set utilisation. Fresh graduates are encouraged to apply, with proficiency in Microsoft Office a plus.