Customer Relations & Service Excellence Specialist

MP Advanced Automotive Sdn Bhd; Miri; On-site; MYR 36,000 - 58,000; Full time

Job summary

MP Advanced Automotive Sdn Bhd seeks a Customer Relations Executive in Malaysia to manage service reminders via SMS and calls, and coordinate customer appointments for dealership operations.

You will handle customer concerns, analyze root causes, and drive continuous improvements while liaising with internal staff through the CRM system and email to ensure timely, accurate responses and protect customer data.

Responsibilities

• Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
• Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
• Handle customer’s concern, analyse root cause and take improvement activities
• Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply through CRM System and email
• Ensure customer database is updated in timely manner and protected at all times through constant monitoring
• To ensure compliance to customer data utilization by dealer management and Chery Malaysia
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Skills

Customer service

Communication

Root cause analysis

CRM proficiency

Tools

CRM System

Dealer Management Software

Database Management

Job description

MP Advanced Automotive Sdn Bhd seeks a Customer Relations Executive in Malaysia to manage service reminders via SMS and calls, and coordinate customer appointments for dealership operations.

You will handle customer concerns, analyze root causes, and drive continuous improvements while liaising with internal staff through the CRM system and email to ensure timely, accurate responses and protect customer data.