Admin cum Receptionist

Southern Medical Group; Johor; On-site; MYR 22,000 - 29,000; Full time

Benefits offered by this job

Competitive salary package

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Training and professional development

Friendly and supportive working环境

Job summary

Southern Medical Group in Johor is seeking a responsible Admin to support daily administrative operations at our clinics.

You will welcome patients, manage front desk, handle bookings, respond to enquiries, maintain records, and coordinate staff schedules to ensure smooth daily operations. Fresh graduates are encouraged to apply, with Mandarin-speaking candidates preferred and strict confidentiality expected.

Qualifications

• Passed Bahasa Malaysia, English, and Chinese subjects in SPM.
• Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational, time management, and multitasking skills.

Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.

Skills

Microsoft Office

Communication skills

Multitasking

Confidentiality

Education

SPM Bahasa Malaysia/English/Chinese

Job description

Southern Medical Group was established in August 2022, with a vision to provide accessible, comprehensive, and high-quality healthcare services. Since its inception, the group has expanded to include four facilities divisions, offering a wide range of medical, health screening, aesthetic, and men’s health services.

About the Role

We are looking for a responsible, organized, and detail-oriented Admin to support the company's daily administrative operations.

Key Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.
• Maintain accurate and updated patient/client records and documentation.
• Handle payment collection, issue receipts and assist with daily payment reconciliation.
• Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.
• Provide information on clinic services, treatments, packages and promotions within approved guidelines.
• Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.
• Handle basic customer feedback and escalante complaints or sensitive matters to the appropriate person.
• Prepare daily administrative reports, records and documentation.
• Perform data entry, filing, scanning, photocopying and other general administrative duties.
• Maintain proper filing systems and ensure documents are kept confidential.
• Assist with inventory/stock monitoring and coordinate replenishment when required.
• Liaise with suppliers, service providers and other external parties for routine administrative matters.
• Ensure the reception and waiting area are clean, organised and presentable.
• Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.
• Maintain strict confidentiality of patient information and company records.
• Follow all company policies, clinic SOPs and applicable requirements.

Requirements

Passed Bahasa Malaysia, English, and Chinese subjects in SPM.

Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Strong organizational, time management, and multitasking skills.

Good communication and interpersonal skills.

Responsible, trustworthy, and able to maintain strict confidentiality.

Able to work independently with minimum supervision and as part of a team.

Fresh graduates are encouraged to apply.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Which of the following statements best describes your right to work in Malaysia.

Employee Benefits

• Competitive salary package
• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Training and professional development
• Friendly and supportive working environment