Customer Service Assistant

Wong Yiu Nam (Malaysia) Sdn Bhd; Selangor; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Attractive salary package with COMMISS

Career Growth

Training Provided

Job summary

Wong Yiu Nam (Malaysia) Sdn Bhd in Selangor is seeking a friendly front desk coordinator for our traditional Chinese medicine clinic. You will welcome patients, manage appointments, handle payments, and maintain EMR records while providing excellent service.

The ideal candidate has a high school diploma, at least one year in customer service or admin, fluency in English and Mandarin, and strong organizational skills.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Fresh graduates are welcome to apply.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and adapt to new procedures and software.
• Positive attitude and a passion for traditional Chinese medicine (a plus!).
• Ensure proper storage and handling of all clinic supplies.

Responsibilities

• Welcome patients warmly and professionally.
• Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual as needed.
• Keep accurate patient records in our EMR system.
• Ensure patient information is up-to-date and correctly entered.
• Handle patients' payments, including cash and credit card transactions.
• Assist patients with product recommendations based on practitioner guidance.
• Answer patient questions regarding TCM products and services.
• Maintain a clean and welcoming environment for patients in the waiting area.
• Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.
• Perform basic administrative tasks like photocopying, filing, and data entry.

Skills

Customer service

Administrative support

Bilingual English Mandarin

Interpersonal skills

Microsoft Office

EMR systems

Cash handling

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

High school diploma or equivalent preferred.

Minimum 1 year of experience in a customer service or administrative role.

Able to speak in English and Mandarin.

Fresh graduate are welcome to apply.

Strong organizational and time management skills.

Excellent communication and interpersonal skills, with the ability to build rapport with patients.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Ability to learn and adapt to new procedures and software.

Positive attitude and a passion for traditional Chinese medicine (a plus!).

Ensure proper storage and handling of all clinic supplies.

Requirement

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Fresh graduate are welcome to apply.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and adapt to new procedures and software.
• Positive attitude and a passion for traditional Chinese medicine (a plus!).
• Ensure proper storage and handling of all clinic supplies.

Responsibility

• Welcome patients warmly and professionally.
• Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual as needed.
• Keep accurate patient records in our electronic medical records (EMR) system.
• Ensure patient information is up-to-date and correctly entered.
• Handle patient’s payments, including cash and credit card transactions.
• Ensure proper storage and handling of all clinic supplies.
• Assist patients with product recommendations based on practitioner guidance.
• Answer patient questions regarding TCM products and services.
• Maintain a clean and welcoming environment for patients in the waiting area.
• Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.
• Perform basic administrative tasks like photocopying, filing, and data entry.

Benefits

• Attractive salary package with COMMISSION
• Career Growth
• Training Provided