Bilingual Patient Care & Front Desk Coordinator

Wong Yiu Nam TCM Medical Centre; Selangor; On-site; MYR 24,000 - 30,000; Full time

Job summary

Wong Yiu Nam TCM Medical Centre in Selangor is seeking a Customer Care Executive/Assistant to warmly welcome patients, manage front desk, schedule appointments, and coordinate with practitioners.

The role involves handling patient inquiries, EMR data entry, payments, and basic admin tasks while maintaining a clean, patient-friendly environment. Proficiency in English and Mandarin is preferred.

Qualifications

• Minimum 1 year of customer service or administrative experience.
• Able to speak English and Mandarin.
• Fresh graduates are welcome to apply.
• Strong organizational and time management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Welcome patients warmly and professionally.
• Manage front desk operations with schedule appointments and coordinate with patients and practitioners.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual as needed.
• Keep accurate patient records in the EMR system.
• Ensure patient information is up-to-date and correctly entered.
• Handle patient payments, including cash and credit card transactions.
• Maintain a clean and welcoming waiting area environment.

Skills

Customer service

Administrative support

MS Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Wong Yiu Nam TCM Medical Centre in Selangor is seeking a Customer Care Executive/Assistant to warmly welcome patients, manage front desk, schedule appointments, and coordinate with practitioners.

The role involves handling patient inquiries, EMR data entry, payments, and basic admin tasks while maintaining a clean, patient-friendly environment. Proficiency in English and Mandarin is preferred.